Privacy Policy

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Child Assessment Clinic ("we", "our", "us") is committed to protecting the privacy and confidentiality of our clients and their families. We recognise that the information you share with us is sensitive and personal, and we take our responsibilities under Australian privacy laws seriously.

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. Who We Are

Child Assessment Clinic provides neurodevelopmental assessment services for children and adolescents, including assessments relating to:

Autism Spectrum Disorder (ASD)
Attention Deficit Hyperactivity Disorder (ADHD)
Learning disorders
Cognitive and developmental assessments
Educational and behavioural assessments
Related psychological and allied health assessment services

2. What Information We Collect

Depending on the services provided, we may collect:

Personal Information

Parent or guardian names
Child's name
Date of birth
Address
Email address
Phone numbers
Emergency contacts

Health Information

As part of providing assessment services we may collect sensitive health information including:

Medical history
Developmental history
Behavioural information
Educational reports
School records
Therapy reports
GP and specialist referrals
Previous assessment reports
Test results
Diagnostic outcomes
NDIS information where relevant

Health information is considered sensitive information under Australian privacy law and receives additional protection.

3. How We Collect Information

We collect information:

directly from parents or legal guardians
through online enquiry or booking forms
during appointments
through questionnaires
from referring practitioners
from schools (with consent)
from allied health professionals (with consent)
from previous reports you choose to provide

Where reasonable, we collect information directly from you.

4. Why We Collect Your Information

We collect personal information so we can:

provide assessment services
communicate with you
schedule appointments
prepare assessment reports
coordinate care with your consent
respond to enquiries
process payments
maintain clinical records
comply with legal obligations

5. Disclosure of Information

We only disclose your information where necessary or authorised.

This may include:

your nominated GP
paediatricians
psychologists
speech pathologists
occupational therapists
schools (with consent)
NDIS providers (with consent)
Medicare where applicable
government authorities where required by law

We do not sell or rent your personal information.

6. Website Information

When you visit our website we may automatically collect limited information such as:

browser type
operating system
pages visited
date and time of access
referring website
IP address

This information helps us improve our website and services.

7. Cookies

Our website may use cookies and similar technologies to:

improve website performance
understand website usage
remember preferences
support analytics

Most web browsers allow you to manage or disable cookies.

8. Online Forms

Information submitted through our contact or enquiry forms is used only for responding to your enquiry and providing requested services.

Please avoid sending highly sensitive medical information through general contact forms unless specifically requested.

9. Security of Information

We take reasonable steps to protect personal information from:

unauthorised access
misuse
interference
loss
unauthorised disclosure
alteration

Measures may include:

secure practice management systems
encrypted communications where appropriate
password-protected systems
restricted staff access
secure cloud storage
regular software updates

While we take reasonable precautions, no online transmission can be guaranteed to be completely secure.

10. Retention of Records

Clinical records are retained in accordance with applicable Australian legal and professional requirements.

When records are no longer required, they are securely destroyed or permanently de-identified where appropriate.

11. Access and Correction

You may request access to your personal information or ask us to correct inaccurate information.

Requests should be made in writing using the contact details below.

In some circumstances, access may be limited where permitted by law.

12. Third-Party Services

Our website may use trusted third-party providers for services such as:

website hosting
appointment booking
secure payment processing
analytics
email communications

These providers may collect information as part of delivering their services and operate under their own privacy policies.

13. Children's Privacy

As our services relate primarily to children, personal information is generally collected from parents or legal guardians.

Where appropriate and depending on age and circumstances, we will involve young people in decisions about their personal information.

14. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

15. Contact Us

If you have questions about this Privacy Policy, wish to access your information, request corrections, or make a privacy complaint, please contact us.

Child Assessment Clinic

Email: hello@childassessmentclinic.com.au

Phone: 0405968711

Website: childassessmentclinic.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

Phone: 1300 363 992

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